MY RUG IS SHEDDING, WHAT’S GOING ON ?
Shedding is when small pieces of fiber come loose from the rug. Sometimes it might seem like a lot of fiber is coming out of the rug. In fact, this is normal for a new rug and should subside within a couple of months.
HOW SHOULD I TAKE CARE OF MY RUGS ?
Try to vacuum the front side of your rug/carpet once a week, the backside of the carpet once a month. Do not fold the fringe of your rug to the bottom. Keep in mind that water is not the dearest friend of rugs; try to keep your rugs as far away from water as possible. Also, try not to place a flowerpot on the rug and keep your rugs of out direct sunlight.
THERE’S A STAIN ON MY RUG, WHAT
SHOULD I DO ?
When cleaning a stain, wipe the dirty area using soaked cloth with natural soap and water. Allow it to dry after wiping.
SHOULD I ROTATE MY RUG ?
Rotating the rug 180 degrees every 6 months will ensure that the rug wears evenly.
If a rug is not rotated at least once a year, it will start fading and showing other signs of wear much faster than it would otherwise. Rugs that aren’t regularly rotated will need to be repaired, or even replaced, more often than a rug that is.
MY RUG SMELLS, IS THAT NORMAL ?
In some cases, your rug might have a distinct smell. This smell is non-toxic and will subside after you keep the rug out in the air for a period of time. In some cases, the rug has been wrapped up for a while and has not had a chance to “air out”. The smell will dissipate in a matter of days or weeks.
DO I REALLY NEED A RUG PAD ?
We recommend a pad under hand woven rugs/kilims. It will keep them in place and help it lay flat without slipping.
SHOULD I HAVE MY AREA RUG PROFESSIONALLY CLEANED ?
We recommend having your rugs cleaned only when it is needed. If your rug gets heavy use, cleaning once a year is fine. Average wear and tear necessitates a professional cleaning only once every 2-3 years. Regular vacuuming is recommended to keep your rug in the best shape possible. We strongly recommend you to work with professional cleaners by your area.
ANY CLEANING PRODUCT I SHOULD AVOID ?
Do not use stain remover or bleach on your rugs or its fringes for any reason.
WHY IS MY AREA RUG FADING ?
All textiles will fade when exposed to sunlight as well as natural ozone in the air. If your rug is in direct contact with sunlight, its color may become more muted over time. If the rug is partially covered by furniture, you may notice that the exposed portions of the rug have changed color. This is a normal occurrence. We recommend that you keep the shades drawn during the time of day when the rug is exposed to direct sunlight.
CAN I USE DIFFERENT AREA RUGS IN THE SAME ROOM ?
Of course! As long as the colors complement one another, it’s perfectly acceptable to have different rugs in the same room. If you prefer a more cohesive feel, you can use similarly patterned and colored rugs in different sizes. We love the on-trend look of layered rugs. Use one of our vibrant kilims and place it over a larger, natural rug!